SMS Media is the leading IVR services provider company in Patna, Bihar (India).Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
An IVR system is an efficient tool for inbound inquiries as well as common outbound notifications like appointment reminders. You can also use an IVR system to collect customer responses and facilitate two-way dialogues.
We provide a cost-effective platform to deliver a personalized customer experience while reducing operating costs, increasing productivity and even generating new revenue.
It will help to handle high call volumes and enables customers to handle their own simple operations over the phone, such as pay bills, track shipping, verify specific account information, or make reservations.
Benefits of IVR